Brennen Benson
Knox,IN
Summary
Compassionate Medical Assistant with expertise in patient scheduling, clinical documentation, and HIPAA compliance. Committed to enhancing patient satisfaction and optimizing workflow in healthcare settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pulaski Memorial Hospital
Winamac, IN
06.2025 - Current
- Assisted in patient intake processes, ensuring accurate data entry and efficient flow of information.
- Supported physicians during examinations, preparing necessary equipment and maintaining sterile environments.
- Managed scheduling for appointments, optimizing patient access to healthcare services.
- Educated patients on medication administration and follow-up care to enhance treatment adherence.
- Maintained medical records, ensuring compliance with privacy regulations and accuracy of information.
- Collaborated with nursing staff to streamline workflow and improve patient care delivery.
- Conducted routine laboratory tests, contributing to timely diagnosis and treatment plans.
- Implemented office procedures that enhanced operational efficiency within the medical team.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Pharmacy Technician
CVS
Knox, IN
06.2023 - 09.2026
- Processed prescription orders accurately and efficiently, ensuring timely medication availability.
- Assisted pharmacists in managing inventory levels and performing stock checks.
- Maintained compliance with regulatory standards, contributing to a safe pharmacy environment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for medication handling.
- Implemented improvements to workflow processes, enhancing overall pharmacy efficiency.
- Collaborated with healthcare professionals to ensure accurate medication therapy management.
- Conducted quality control checks on medications, reducing discrepancies and improving patient safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Science - Biology
Valparaiso University
Valparaiso, IN06-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- Direct patient care
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Laboratory specimen collection
- Medical procedures
- Professionalism and ethics
- Laboratory safety protocols
- Sample preparation
- Microscopy techniques
- Lab result interpretation
- Interpersonal and written communication
- Lab equipment maintenance
- Safety compliance
- Microbiology techniques
- Research and documentation
- Specimen processing
- Chemical handling
- Hazardous materials handling
- Hazardous waste management
- Medical laboratory procedures
- Supply maintenance
- Equipment calibration
- Specimen collection
- Specimen preparation
- ELISA techniques
- Reagent preparation
- Instrument Calibration
- Scientific writing
- Regulatory compliance
- Materials testing
- DNA extraction
- Biochemical assays
- Titration techniques
- Experimental design
- Cell culture
- Molecular biology techniques
- Fluorescence spectroscopy
Certification
- BLS certification
Timeline
Medical Assistant
Pulaski Memorial Hospital
06.2025 - Current
Pharmacy Technician
CVS
06.2023 - 09.2026
Bachelor of Science - Biology
Valparaiso University