Proven leader with extensive experience at Dick's Sporting Goods, Inc, adept in staff training and customer relationship management. Excels in boosting sales and enhancing customer experience through effective project management and adaptability. Demonstrated success in driving performance and process improvement, showcasing a blend of hard and soft skills to achieve business goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dick's Sporting Goods, Inc
Baton Rouge, LA
09.2020 - Current
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Ensured compliance with all safety regulations throughout the store premises.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Organized weekly meetings with department heads to review progress on key objectives.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Team Sports Lead
Dick's Sporting Goods, Inc
Lafayette, LA
02.2016 - 09.2020
Provided customer service to team sports customers by answering product inquiries, offering advice and guidance on product selection, and processing sales transactions.
Assisted with maintaining inventory levels of products in the team sports department by replenishing stock as needed.
Demonstrated knowledge of team sports products and services to customers to increase sales opportunities.
Performed daily opening and closing procedures for the team sports department.
Developed creative visual merchandising displays for featured items in the team sports department.
Created promotional signs advertising current deals and discounts related to team sportswear.
Provided assistance with special orders placed by customers for specific items not available in-store.
Handled cash register operations including ringing up purchases accurately and balancing out cash drawer at end of shift.
Greeted customers warmly upon entering the store and offered assistance if needed while shopping for items in the Team Sports Department.
Laborer Operator
Stine Lumber Yard
Broussard, LA
08.2013 - 02.2016
Maintained and operated heavy machinery in a safe and efficient manner.
Loaded and unloaded materials into trucks, hoists, conveyors, or other handling equipment.
Performed routine maintenance of construction site, including cleaning up debris.
Transported material from one area to another using forklifts or other lifting devices.
Communicated effectively with team members about relevant work matters.
Organized materials needed for each job task prior to starting work.
Education
High School Diploma -
Ovey Comeaux High School
Lafyette, LA
05-2013
Skills
Stock management
Project Management
Adaptability
Staff Training
Customer Relationship Management
Sales management
Reliability
Process Improvement
Cross-functional team leadership
Store operations
Sales expertise
Goals and performance
POS systems operations
Human resource policies
Operations
Business development and planning
Customer experience
Staff hiring
Problem-solving aptitude
Performance Management
Affiliations
Competitive Body Builder
Outdoor Enthusiast
Accomplishments
President's Cup Award, Dick's Sporting Goods, 2023
ASM of the Month for the Gulf Coast District, September 2023