Brent Boubelik
Byron,IL
Summary
Dynamic professional with a proven track record at O’Reilly Auto Parts, excelling in operations management and customer service. Skilled in staff training and parts identification, I enhanced customer satisfaction through effective problem-solving and proactive communication, fostering strong vendor relations and streamlining inventory processes for improved efficiency.
Overview
13
13
years of professional experience
Work History
Parts Counter Person
Code 1 Aviation
12.2024 - 04.2025
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
Store Manager
O’Reilly Auto Parts
04.2012 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma - General Studies
Leland High School
Leland, IL06.1996
Skills
- Goal setting
- Invoice processing
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Workplace safety
- Forklift operation
- Operations management
- Staff training
- Parts identification
- Customer service
- Problem-solving skills
- Team collaboration
Timeline
Parts Counter Person
Code 1 Aviation
12.2024 - 04.2025
Store Manager
O’Reilly Auto Parts
04.2012 - 12.2024
High School Diploma - General Studies
Leland High School
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