Brent Braxton
Houston,TX
Summary
Seasoned Dispatcher and Customer Service Representative with a proven track record at Ivos International. Excelled in time management and driver communication, ensuring efficient load scheduling and high customer satisfaction. Skilled in database management and adept at resolving service issues, significantly enhancing operational efficiency and client relations.
Overview
18
18
years of professional experience
Work History
Dispatcher
Ivos International
Houston, TX
06.2022 - 12.2024
- Scheduled loads according to priority and available equipment.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Worked closely with transportation supervisor to dispatch and assign loads.
Dispatcher
Care Plus Transportation
Houston, TX
07.2016 - 05.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Dispatched drivers to meet daily delivery needs for company customers.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
Customer Service Representative
ABC Pest, Pool & Lawn Service
Houston, TX
05.2007 - 06.2016
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX05-2001
Skills
- Driver communication
- Time management
- Monitoring field personnel
- Geographical expertise
- Database management
- Closing tickets
Timeline
Dispatcher
Ivos International
06.2022 - 12.2024
Dispatcher
Care Plus Transportation
07.2016 - 05.2022
Customer Service Representative
ABC Pest, Pool & Lawn Service
05.2007 - 06.2016
Bachelor of Science - Criminal Justice
Prairie View A&M University
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