Brent Coker
Jacksonville
Summary
Dynamic professional with a proven track record at Citibank, excelling in fraud detection and risk management. Adept at utilizing Salesforce CRM and Microsoft Office Suite to enhance team collaboration and drive results. Committed to delivering exceptional customer experiences while achieving significant sales growth and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy
Clearwater
07.2025 - Current
- Guided prospective students through admissions process, ensuring understanding of requirements and increasing application readiness.
- Advised students on admissions process, addressing questions and concerns to facilitate timely completion of required forms and documents.
- Conducted follow-up communication with enrolled students, fostering engagement and support throughout their educational journey.
Family Financial Planner
Recording Radio Connection & Casa Culinary Schools
10.2023 - 05.2025
- Give guidance to students on applying for Student Loans through MERITIZE, TUITION OPTIONS, and CLIMB.
- Utilized Microsoft applications to foster collaboration in a fast-paced workspace.
- Focusing on potential talent in the Film, Audio Engineering, and Culinary areas for students to thrive in with their mentors.
Fraud Analyst
Citibank
08.2022 - 09.2023
- Investigated potential fraud on consumer and elite cards, identifying and mitigating risks.
- Managed high volumes of calls while multitasking to ensure timely and effective service.
- Communicated with customers fluently to enhance overall customer experience.
Store Manager
Metro by T-Mobile
08.2021 - 08.2022
- Delivered exceptional customer service to enhance sales experience.
- Offered tailored device recommendations to meet customer needs.
- Provide information on different types of devices.
- Opened and closed store daily, ensuring proper procedures were followed.
- Managed register counts and executed cash drops daily.
Sales Consultant
CarMax
12.2020 - 06.2021
- Increased quarterly sales by 25% through developing strong relationships with clients and collaborating with the loan officer to provide customized lending solutions.
- Guided customers to make informed decisions when purchasing their desired vehicles.
- Provided customer-tailored recommendations to address hesitations during the process.
- Facilitated finance applications to help customers secure financing for their ideal cars.
- Delivered iconic customer experiences through exceptional service.
Sales Manager
LS Nutrition
01.2018 - 11.2018
- Managed customer interactions to enhance profits and ensure satisfaction.
- Answered customer questions about product offerings and features to facilitate informed purchasing decisions.
- Resolved customer inquiries and concerns through incoming calls to ensure customer satisfaction.
Education
BS - Computer Information Technology
Florida State College at Jacksonville
Jacksonville, FL01.2028
High School Diploma -
Lakeland Senior Highschool
Lakeland, FL01.2018
Skills
- Salesforce CRM
- Microsoft Office Suite
- Team collaboration
- Financial planning guidance
- Visualization
- Dashboard Scorecard
- Insight
- Predictive Prescriptive
- Fraud Detection
- Cybercrime
- Financial Crime
- Risk
- Einstein Analytics
Accomplishments
Rockstar Rookie Award - Ultimate Medical Academy
Timeline
Admissions Representative
Ultimate Medical Academy
07.2025 - Current
Family Financial Planner
Recording Radio Connection & Casa Culinary Schools
10.2023 - 05.2025
Fraud Analyst
Citibank
08.2022 - 09.2023
Store Manager
Metro by T-Mobile
08.2021 - 08.2022
Sales Consultant
CarMax
12.2020 - 06.2021
Sales Manager
LS Nutrition
01.2018 - 11.2018
BS - Computer Information Technology
Florida State College at Jacksonville
High School Diploma -
Lakeland Senior Highschool