Brent Cotton
Fort Worth,TX
Summary
Logistics and Operations Manager with 17+ years of experience in collaborating with diverse cultural audiences and various levels of management in fast-paced, collaborative environments. Expertise in coordinating supply chain logistics programs, tracking procurement, and managing inventory. Skilled at independently analyzing and resolving complex issues and problems related to accountability, processes, work methods, supply data management, and operational procedures. In-depth knowledge of logistics and supply operations, including purchasing, inventory control, material handling, shipping & receiving, and production scheduling. Backed by extensive operational experience and a Bachelor of Applied Arts and Sciences degree with a concentration in Logistical Operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Domestic Freight Operation Agent/Specialist
DHL
Irving, TX
01.2021 - Current
- Directing and coordinating the domestic land/air movement of freight in 50+ cities, 16 states, ensuring constant optimization to deliver maximum productivity; ensuring compliance with group business strategies and local business environments; adhering to regulations and internal procedures; and managing the ongoing interface with Customer Service, Product, and Global Service Centers using Freight Management Systems (FMS) and Mercury Gate.
- Performs and directs overall order and service-related activities for assigned Key Accounts
- Ensures timely and accurate information is provided to customers in a professional manner
- Responds to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers
- Facilitate resolution of the highest level of escalated or sensitive customer complaints through verbal or written contact with customers with broad use of discretion
- Review and escalate Profit and Loss issues to improve operational performance to include cost controls, vendor management, account profitability, carrier selection, and other profit-enhancing opportunities
Senior Unit Supply Manager
U.S. Army
01.2015 - 01.2020
- Oversaw the requisition, acquisition, accountability, inventory, and disposal of property. Directed the flow of all supplies entering the installation, prepared transportation documents, and processed Financial Liability Investigation of Property Loss (FLIPL).
- Managed assigned functional areas and staff while supervising day-to-day operations ensuring adequate oversight and sustainment support for 35 tenants at two separate locations, resulting in 100% mission success
- Maintained accurate records and accountability to all command base support teams and achieved outstanding results when confronted with limited resources
- Oversaw the completion of required logistics tasks, maintained training, and distributed system changes throughout the organization in a timely and efficient manner; implemented a systematic task process that increased efficiency by 40%
- Coordinated the turn-in of over $700,000 worth of excess equipment for re-utilization by the Army
- Established programs for Soldiers on an Air Force Installation enabling Soldiers to exchange unserviceable uniforms and equipment
- Overcame shipping errors through networking and interpersonal skills to ensure equipment and supplies were received in a timely manner
Unit Supply Manager
U.S. Army
01.2013 - 01.2015
- Maintained stock records and other documents such as inventory, material control, accounting, and supply reports. Maintained automated supply system accounting affecting acquisition, property book, and fleet management.
- Ordered, received, issued, and accounted for supplies in support of more than 158 Soldiers. Conducted a 100 % Inventory of 43,336 pieces of equipment with zero loss to the company
- Consulted with over 30 Supply Planners (SP) and senior staff members in resolving issues with critical National Stock Numbers
- Expedited and tracked over $1,000,000 Class I (food, rations, and water) requisitions in support of 2 real-world contingencies; identified and monitored over 11,400 requisitions totaling $22,100,000
- Developed Company capabilities by ordering $650,000 of component shortages ensuring the company operated at full capacity. Directly responsible for the turn-in of excess equipment for over 500 pieces valued at over $6,000,000
Battalion Supply Coordinator
U.S. Army
01.2006 - 01.2013
- Served as Contracting Officer for a 1,200 Soldier Battalion, responsible for drafting, updating, and processing contracts of more than $15,000,000.
- Managed government purchase credit card worth more than $600,000. Completed monthly unit status report, evaluated battalion’s equipment readiness for property worth in excess of $750,000,000
- Maintained stock records and other documents such as inventory, material control, accounting, and supply reports. Maintained automated supply system accounting affecting acquisition, property book, and fleet management
- Performed management and inventory of stock records/warehouse functions. Requested, receipt, received, stored, inspected, distributed, and maintained document control registers, reconciliations, and due-in status files
- Provided training and operational guidance on the Supply Discipline Program. Ensured personnel competence and accurate use of Operated Battalion Level Logistics System (BLLS), accounting and inventory system
Education
Bachelor of Applied Arts and Sciences - Logistical Operations
University of North Texas
Denton, TXSkills
- Software: Microsoft Office, SharePoint, Data Entry
- Operating Systems: Mac / Microsoft Windows / FMS/ Mercury Gate/ ERP
- Problem-solving skills
- Organizational skills
- Customer complaint resolution
- Critical thinking
- Conflict resolution
- Customer service
- Resolving customer issues
- Strong communication
- Follow-up calling
- Microsoft office
- Attention to detail
- Adaptability and flexibility
- Analytical and logical thinking
- Operations management
- Resolving customer issues
- Microsoft office
- Attention to detail
- Adaptability and flexibility
- Analytical and logical thinking
- Operations management
Certification
- Equal Opportunity Leader
- Lean Six Sigma White Belt
Timeline
Domestic Freight Operation Agent/Specialist
DHL
01.2021 - Current
Senior Unit Supply Manager
U.S. Army
01.2015 - 01.2020
Unit Supply Manager
U.S. Army
01.2013 - 01.2015
Battalion Supply Coordinator
U.S. Army
01.2006 - 01.2013
Bachelor of Applied Arts and Sciences - Logistical Operations
University of North Texas