Brent Estenson
Portland,Oregon
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in Computer/Printer equipment repair and maintenance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Computer Field Technician
Cascade Computer Maintenance
Portland, OR
02.1998 - 05.2022
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Repair of PC's and Laptops;Dell,HP and Lenovo.
- All types of printers;Laser,Line(Tally,Printronix..)HP Plotters and Scanners.
- Strict Response/Up times.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Enhanced customer satisfaction ratings by efficiently resolving technical,
on-site and account issues.
Education
Associate of Science - Computer Technology
Pierce College
Woodland Hills, CA05.1984
Skills
- Analytical and Methodical
- Installation and Repair
- Troubleshooting and Diagnostics
- Computer Hardware Knowledge
- Printers and Peripherals
- Managed Remote Office/Portland Account's
- Project Deadlines
Certification
Hewlett Packard
Xerox
Timeline
Computer Field Technician
Cascade Computer Maintenance
02.1998 - 05.2022
Associate of Science - Computer Technology
Pierce College
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