Brent Franklin
Fresno,CA
Summary
Dynamic professional with extensive experience at USPS and Bayshore Ambulance, excelling in quality assurance, transportation management and operational efficiency. Proven track record in route optimization and fostering team collaboration, enhancing service delivery. Strong problem-solving and communication skills drive continuous improvement, ensuring timely responses and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Carrier
USPS
Menlo Park, CA
10.2020 - 04.2022
- Delivered mail efficiently across designated routes, ensuring timely service to customers.
- Sorted and organized packages using automated sorting systems for optimal delivery processes.
- Maintained accurate records of deliveries and pickups to enhance operational efficiency.
- Assisted in training new carriers on route navigation and postal regulations.
- Collaborated with team members to resolve delivery issues promptly and effectively.
- Implemented best practices for package handling, reducing damage during transit.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Emergency Medical Dispatch Manager/ Quality Assurance
Bayshore Ambulance
Foster City, CA
10.2008 - 12.2019
- Oversaw daily dispatch operations to ensure timely response and service delivery.
- Coordinated communication between emergency services and field personnel for efficient resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced response times.
- Trained and mentored staff on best practices for dispatch protocols and emergency management systems.
- Developed standard operating procedures for dispatch workflows to ensure consistency and accuracy in operations.
- Analyzed performance metrics to identify areas for improvement within dispatch operations, driving strategic enhancements.
- Led cross-departmental initiatives to improve interdepartmental communication and collaboration on critical incidents.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
Education
High School Diploma -
Hoover High School
Fresno, CAEMDQ Emergency Medical Dispatch Quality Assurance
IAED
Salt Lake City, UTSkills
- Transportation management
- Fleet management
- Route optimization
- Cost reduction
- Documentation & recordkeeping
- Technology use
- Address management system
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Active listening
- Excellent communication
- Decision-making
- Relationship building
- Continuous improvement
Timeline
Carrier
USPS
10.2020 - 04.2022
Emergency Medical Dispatch Manager/ Quality Assurance
Bayshore Ambulance
10.2008 - 12.2019
High School Diploma -
Hoover High School
EMDQ Emergency Medical Dispatch Quality Assurance
IAED