Brent Harbin
Riceville,TN
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
18
18
years of professional experience
Work History
Service Technician
HSI Inc./ Roto Rooter Of Athens
11.2011 - 09.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Training Facilitator/On-Site Manager
Computer Science Corporation, CSC
01.2004 - 09.2011
- Oversaw and conducted platoon level simulated exercises for the U.S. Army
- Identified areas in need of improvement and implemented solutions.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree -
Troy State University of Montgomery
Montgomery, AlabamaSkills
- Service Call Response
- Installation and Repair
- Power Tool Proficiency
- Service Ticket Accuracy
- Customer Relationship Management
- Heavy Lifting
- OSHA Requirements
- Issue and Problem Resolution
Excavator, backhoe and hydro jet experience
Heavy equipment operator with 10+ years of experience operating a variety of heavy equipment, including back hoes, excavators and hydro jets. Removed dirt from the building area, unload excavator in appropriate areas, coordinate with other workers and vendors to determine dig sites and conducted routine maintenance on equipment. Knowledgeable in OSHA safety standards and skilled in communication and attention to detail.
Additional Information
I also have 10+ years as a septic tank servicer with Roto Rooter and have a thorough understanding of sewage and septic system and repair.
Duties:
-Clean and maintain septic tanks, sewer lines, drains and septic tanks
-Flushed and emptied septic tanks and performed other services required to maintain or repair tank and systems
- Measured sites to be excavated and mark areas for digging
-Updated maps and manhole charts as modifications were made.
Timeline
Service Technician
HSI Inc./ Roto Rooter Of Athens
11.2011 - 09.2021
Training Facilitator/On-Site Manager
Computer Science Corporation, CSC
01.2004 - 09.2011
No Degree -
Troy State University of Montgomery
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