Brent Hunter
Marietta,GA
Summary
Highly-organized professional talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems. Also a Tech-savvy individual with previous role as Teen Tech Member. Gained practical knowledge in various tech-related areas including computer repair and troubleshooting. Strengths lie in adaptability, quick learning and problem-solving skills pertinent to the tech industry. Known for positively impacting team dynamics by fostering collaborative environments and promoting innovative thinking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dell Repair Tech
Dell Computers
Marietta, GA
06.2023 - Current
- Diagnosed and resolved hardware and software issues efficiently.
- Managed inventory of parts and supplies for repair services.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Assessed and identified issues and quickly resolved to restore functionality.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Called and consulted with clients regarding equipment details, needs and problems.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Detected and corrected error messages within software and hardware reporting systems.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
Level 2 Repair Tech
Decluttr
Kennesaw, GA
01.2018 - 06.2024
- Performed diagnostics on cell phones to determine the source of technical problems.
- Created detailed reports on all repair jobs performed.
- Conducted quality control checks on repaired cell phones to ensure functionality.
- Reconfigured settings on customers' devices according to their needs.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Provided solutions to technical issues related to cell phone use.
- Conducted quality assurance tests on repaired devices prior to returning them to customers.
Level 4 Repair Tech
Fiserv
Marietta, GA
06.2022 - 08.2023
- Provided technical assistance to customers via phone, email, and in-person support.
- Tested repaired products for proper operation prior to returning them to customers.
- Repaired and performed quality testing of products to meet established specifications.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Kept records of parts and equipment used in projects to update inventory.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Phone Repair Technician
Cellaris
Alpharetta, GA
01.2016 - 01.2018
- Performed diagnostics on cell phones to determine the source of technical problems.
- Created detailed reports on all repair jobs performed.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Inspected and tested components of cell phones for proper functioning.
- Reconfigured settings on customers' devices according to their needs.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Instructed customers on how to properly maintain their cell phone device.
- Provided solutions to technical issues related to cell phone use.
- Checked for any existing warranties or service plans associated with the device.
Education
High School Diploma -
Lassiter High School
Marietta, GA05-2015
Some College (No Degree) - Cyber Security
Chattahoochee Technical College
Marietta, GASkills
- Multitasking and organization
- Safety awareness
- Attention to detail
- Hardware troubleshooting
- Problem-solving
- Relationship building
- Team collaboration
- Project assistance
- Computer troubleshooting
- Computer networking
- Technical troubleshooting
- Youth leadership
- Data entry
- Equipment maintenance
- Software installation
- Machine learning
- Critical thinking
- Customer service
- Internet of things
- Website maintenance
- Search engine optimization
- Wearable technology
- Networking basics
- Task prioritization
Certification
- MICROSOFT EXCEL CERTIFICATION
NETWORK SECURITY CERTIFICATION
AWS CERTIFICATION
COMPTIA A+ CERTIFICATION
Timeline
Dell Repair Tech
Dell Computers
06.2023 - Current
Level 4 Repair Tech
Fiserv
06.2022 - 08.2023
Level 2 Repair Tech
Decluttr
01.2018 - 06.2024
Phone Repair Technician
Cellaris
01.2016 - 01.2018
High School Diploma -
Lassiter High School
Some College (No Degree) - Cyber Security
Chattahoochee Technical College
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