Brent Irwin
Waukee
Summary
Dynamic Account Executive with a proven track record at Midwest Product Destruction and Recycling, excelling in client relationship building and account management. Consistently exceeded sales targets by identifying new opportunities and enhancing customer satisfaction through effective communication and problem resolution. Strong interpersonal skills drive long-lasting partnerships and business growth.
Overview
26
26
years of professional experience
Work History
Account Executive
Midwest Product Destruction and Recycling
10.2020 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Store General Manager
Caseys's General Stores
12.2019 - 10.2020
- Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement and increased sales conversions.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Managed team by providing leadership, direction and continued development opportunities.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Led change efforts within store, conforming to shifting demands and timelines.
Branch General Manager
Safety-Kleen
03.1999 - 10.2019
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Provided exceptional customer service experiences by addressing concerns promptly and finding satisfactory resolutions for clients'' needs.
- Championed process improvements to reduce errors and increase overall customer satisfaction.
- Led regular team meetings to review goals progress, identify challenges, and celebrate successes together as a cohesive unit.
- Launched new products and services in line with company objectives, driving increased sales growth for the branch.
- Collaborated with other branches in the region to share best practices.
- Evaluated branch performance metrics, identifying areas for improvement and implementing corrective action plans as needed.
- Increased branch revenue by implementing effective sales strategies and enhancing customer relations.
Education
High School Diploma -
Adel DeSoto High School
Adel, IASkills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer service
- Customer relations
- Customer relationship management
- Interpersonal skills
- Performance tracking
Timeline
Account Executive
Midwest Product Destruction and Recycling
10.2020 - Current
Store General Manager
Caseys's General Stores
12.2019 - 10.2020
Branch General Manager
Safety-Kleen
03.1999 - 10.2019
High School Diploma -
Adel DeSoto High School
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