Brent Koch
Loxahatchee Groves
Summary
Reliable and punctual professional with a strong focus on positive customer experiences. Expertise in managing game dynamics while maintaining adherence to house rules, ready to enhance player engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Poker Dealer
PBKC
West Palm Beach, FL
01.2013 - Current
- Dealt various poker games, ensuring adherence to house rules and gaming regulations.
- Managed game flow, maintaining an engaging atmosphere for players and enhancing overall experience.
- Monitored player behaviors, identifying potential issues and addressing concerns promptly to ensure fairness.
- Collaborated with floor supervisors to resolve disputes, contributing to a harmonious gaming environment.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
Front Desk Receptionist
Bellaria Condominium
Lake Worth, FL
01.2012 - 07.2012
- Managed guest check-in and check-out processes efficiently to enhance visitor experience.
- Coordinated with maintenance staff to address resident inquiries and resolve issues promptly.
- Maintained accurate records of resident interactions and correspondence to ensure effective communication.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Bachelor of Science - Business Administration
Palm Beach State College
Lake Worth, FL05.2011
Skills
- Strong communication skills
- Quick decision making
- Reliability and punctuality
- Patience and persistence
- Positive customer experience
Timeline
Poker Dealer
PBKC
01.2013 - Current
Front Desk Receptionist
Bellaria Condominium
01.2012 - 07.2012
Bachelor of Science - Business Administration
Palm Beach State College