Brent Nelson
Marrero,LA
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service. Results driven. Professional team player seeking new position with exciting challenges where great skills will be valued/
Overview
37
37
years of professional experience
Work History
Branch Manager
Reliable Parts
Harahan, LA
2020.01 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Branch Manager
First Source Serval
Gretna, LA
2012.11 - 2019.05
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Established strong working relationships with external partners such as vendors and suppliers.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed staff scheduling, hiring and training processes.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Developed strategies to increase customer satisfaction and loyalty.
- Monitored financial performance of the branch on a monthly basis.
District Manager
Family Dollar
New Orleans, LA
2005.06 - 2011.11
- Organized promotional events in order to drive sales volume in the district's stores.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
General Manger
Best Buy
Harvey , LA
2001.11 - 2005.12
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
District Manager
Home Depot
New Orleans, LA
1987.07 - 2001.11
- Organized promotional events in order to drive sales volume in the district's stores.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Education
High School Diploma -
John Ehret High School
Marrero, LA1982-05
Skills
- Account analysis expertise
- Coaching and Mentoring
- Relationship building and management
- Customer Service
- Interviewing and Hiring
- Business Development
- Relationship Building
- Performance Reviews
- Financial Oversight
- Branch Operations Management
- Employee Development
- Operational Reports
- Approachable
- Friendly
- Multi-tasking ability
- Excellent time management skills
- Sales management
- Strong interpersonal skills
- Staff Management
Affiliations
My daughter competes in high school rodeo and also competes in barrel racing events
Accomplishments
- District Manager of the year at the Home Depot
Timeline
Branch Manager
Reliable Parts
2020.01 - Current
Branch Manager
First Source Serval
2012.11 - 2019.05
District Manager
Family Dollar
2005.06 - 2011.11
General Manger
Best Buy
2001.11 - 2005.12
District Manager
Home Depot
1987.07 - 2001.11
High School Diploma -
John Ehret High School