Brent Nies
Alamosa,CO
Summary
Dynamic and results-driven professional with extensive experience at Loaf N Jug, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and maintain a clean, organized environment. Strong decision-making skills in fast-paced settings, complemented by ServeSafe certification and a commitment to operational excellence.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Loaf N Jug
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, vendors, and regular customers.
- Day starting paper work, Entering and reconciliation of invoices. Gas delivery invoices.
- Maintain a bi-weekly order schedule and monthly retagging.
- Improved customer satisfaction by addressing and resolving any questions or concerns promptly.
- Weekly delivery check in delivery and restock.
Guest Service Leader
Loaf N Jug
05.2020 - 11.2021
- Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
- Lead shift and assure store is to expectations, and customers are satisfied.
- Train new associates.
- Lottery verification and vendor receiving.
Guest Service Associate
Loaf 'N Jug
02.1998 - 05.2020
- Processing store sales, and correctly managing a cash drawer.
- Maintaining a duty list and temp log.
- Parking lot and grounds and store cleaning.
- Assist customers with gas purchases.
- Restocking of cooler and store.
Education
Associate of Arts - Teaching
Bismark State College
Bismark North Dakota02-1994
Skills
- Customer service
- Money handling/ POS cash control
- ServeSafe Certified
- Familiar with Comdata, Tchek EFS
- ID in hand, never had a violation
- Capable of working all shifts
- Attention to detail and cleanliness
- Decision-making in a fast paced environment
Timeline
Assistant Manager
Loaf N Jug
11.2021 - Current
Guest Service Leader
Loaf N Jug
05.2020 - 11.2021
Guest Service Associate
Loaf 'N Jug
02.1998 - 05.2020
Associate of Arts - Teaching
Bismark State College
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