Brent Sullens
Cave Creek,AZ
Summary
Dedicated Community Manager with over 15 years of experience in relationship building and administrative leadership. Proven ability to resolve tenant concerns, manage budgets, and oversee property operations, driving tenant satisfaction and operational efficiency.
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
22
22
years of professional experience
Work History
Community Manager
Golden Mountain Real Estate
Phoenix, AZ
08.2009 - Current
- Trained and mentored new team members on best practices for community management and resident relations.
- Developed and maintained positive relationships with residents, addressing concerns and facilitating resolutions effectively.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Led strategic planning sessions to align community goals with organizational objectives, improving overall satisfaction.
- Oversaw maintenance requests, ensuring prompt resolution and maintaining high standards of property management.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Managing day-to-day operations and administrative tasks to ensure smooth property management processes.
- Scheduled maintenance requests and collaborated with service teams to optimize response times and quality of service.
- Implemented strategies for tenant retention, fostering a welcoming environment that encourages long-term residency.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Reduced vacancy rates through effective marketing strategies and community outreach efforts.
Community Manager
Sullens & Euchner Management
Scottsdale, AZ
01.2004 - 08.2009
- Developed and implemented communication strategies to ensure timely updates for residents and stakeholders.
- Managed online platforms, promoting community activities and facilitating discussions among residents.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Managing day-to-day operations and administrative tasks to ensure smooth property management processes.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Education
General Business
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Problem-solving
- Daily operations oversight
- Multitasking and organization
- Employee performance management
- Maintenance and repair coordination
- Financial budgeting and reporting
- Operations management
- Relationship building
- Vendor management
- Proficient in Yardi Voyager
- Budget preparation
- Administrative leadership
Languages
Spanish
Professional Working
Timeline
Community Manager
Golden Mountain Real Estate
08.2009 - Current
Community Manager
Sullens & Euchner Management
01.2004 - 08.2009
General Business
Maricopa Community Colleges, Scottsdale Community College