Brent Tengel
Tampa
Summary
Senior operations leader with 30+ years of experience managing high-volume, fast-paced service environments. Proven ability to lead large teams, optimize labor efficiency, and improve throughput while maintaining safety, customer satisfaction, and profitability. Experienced in multi-shift operations, cost control, and delivering consistent service in environments requiring speed and operational precision.
Overview
8
8
years of professional experience
Work History
Senior Operations Manager
717 Parking Enterprises
05.2023 - Current
- Lead daily operations in a high-volume, 24/7 service environment supporting continuous customer flow
- Manage 70+ employees across multiple shifts including hiring, training, scheduling, and performance management
- Optimize staffing models to balance service speed with labor cost control
- Monitor and improve KPIs including turnaround time, throughput, and customer satisfaction
- Resolve escalated customer concerns and liability issues in a fast-paced environment
- Enforce safety standards and operational procedures to maintain compliance
- Lead team in implementing process improvements, resulting in increased efficiency and reduced turnaround times.
General Manager
CW Hospitality
08.2020 - 08.2021
- Managed high-volume daily operations with focus on service speed, staffing efficiency, and cost control
- Oversaw hiring, scheduling, payroll, and performance management
- Controlled labor and operating expenses to maintain profitability
- Improved workflow and service delivery through staff training and process optimization
- Directed daily operations, ensuring seamless service and optimal customer satisfaction.
Valet Operations Manager
CW Hospitality
06.2018 - 08.2021
- Managed multi-location, high-volume service operations
- Supervised hiring, training, and performance of staff across multiple sites
- Controlled payroll, labor allocation, and revenue reporting
- Implemented process improvements to increase efficiency and reduce service delays
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
Education
Culinary Arts
The Arts Institute of Colorado
Denver06-2020
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL06-1998
Skills
Operations Leadership
High-Volume Service Management
Workforce Management & Development
P&L Oversight & Cost Control
Labor Optimization & Scheduling
Throughput & Customer Flow Efficiency
Multi-Site Operations
Revenue Integrity & Cash Controls
Vendor Relations & Procurement
Safety & Regulatory Compliance
Timeline
Senior Operations Manager
717 Parking Enterprises
05.2023 - Current
General Manager
CW Hospitality
08.2020 - 08.2021
Valet Operations Manager
CW Hospitality
06.2018 - 08.2021
Culinary Arts
The Arts Institute of Colorado
Associate of Arts - Liberal Arts
Hillsborough Community College
Additional Experience
Previous leadership roles include General Manager, Operations Manager, and Director-level positions across high-volume service environments with focus on team leadership, cost control, and operational efficiency.