Brent Watts
Palisades Park,NJ
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
34
34
years of professional experience
Work History
General Manager
Jersey Mike's Subs
North Bergen, NJ
09.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Sales Manager
Harbor Freight
Linden, NJ
08.2021 - 08.2022
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
Sales Manager
Staples
Hackensack, NJ
04.2018 - 07.2021
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales plans.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies, protocols, optimizing performance, growth and profitability.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
General Manager
Joe's Crab Shack
West Nyack, NY
02.2016 - 03.2018
- Promoted to GM after six months of employment.
- Trained over 30 MITs.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associate managers.
- Designed sales and service strategies to improve revenue and retention.
General Manager
Advance Auto Parts
Fairlawn, NJ
09.2009 - 01.2016
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associate managers.
- Managed shrink processes and inventory levels for corrective action planning to safeguard assets.
- Tracked monthly sales to generate reports for business development planning.
United States Army
11.1991 - 07.1994
Education
Some College (No Degree) - Business Administration
Central Florida Community College
Ocala, FLSkills
- Budgeting and P&L
- Sales tracking
- Sales forecasting
- Recruiting and hiring
- Schedule management
- Inventory control
- Effective retail sales manager
- Team building
- Customer relations
- Service-driven sales
- Compelling leadership skills
- Energetic
- Superb time management
References
References upon request
Languages
Korean
Limited
Timeline
General Manager
Jersey Mike's Subs
09.2022 - Current
Sales Manager
Harbor Freight
08.2021 - 08.2022
Sales Manager
Staples
04.2018 - 07.2021
General Manager
Joe's Crab Shack
02.2016 - 03.2018
General Manager
Advance Auto Parts
09.2009 - 01.2016
United States Army
11.1991 - 07.1994
Some College (No Degree) - Business Administration
Central Florida Community College
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