Summary
Overview
Work History
Education
Skills
Websites
Certification
Golf and Family
Timeline
Generic

Brentley Broussard

Broussard,LA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

CAPITAL FEDERAL CREDIT UNION
06.2023 - Current
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Independent Insurance Adjuster

State Farm
01.2022 - 05.2023
  • Answered customer questions regarding deductibles.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Substantiated legitimate claims and denied unjustified claims.

Sales Professional

Camping World RV Sales
01.2020 - 12.2022
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Implemented effective networking strategies and elevated new business opportunities.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.

Maintenance Planner

Compass Minerals
01.2013 - 12.2019
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Optimized productivity by eliminating downtime, efficient budgeting, allocating tasks and maintaining high standards of safety and quality.
  • Developed maintenance reports to assess program success and inform operational decisions.
  • Assessed schematic diagrams to properly plan and initiate new installation assignments.
  • Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.

Telemarketing Representative

Cox Communications
04.2007 - 12.2007
  • Completed daily cold calling and outreach to build sales pipeline.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered calls, took messages, and transferred calls to correct individuals.

Education

No Degree - Business Management

Southern University And A & M College
Baton Rouge, LA
05.2006

Skills

  • Client Account Management
  • Sales Forecasting
  • Sales Expertise
  • Social Perceptiveness
  • Time Management
  • Excellent People Skills
  • Customer Service
  • Public Speaking
  • Goals and Performance
  • Interpersonal and Written Communication
  • Project Management
  • Social Media Platforms

Certification

  • Mortgage Loan Originator
  • PMP - Project Management Professional
  • Licensed Insurance Adjuster
  • Agile Certification

Golf and Family

Love to spend time with my wife and kids, and also occasionally play golf for leisure.

Timeline

Mortgage Loan Officer

CAPITAL FEDERAL CREDIT UNION
06.2023 - Current

Independent Insurance Adjuster

State Farm
01.2022 - 05.2023

Sales Professional

Camping World RV Sales
01.2020 - 12.2022

Maintenance Planner

Compass Minerals
01.2013 - 12.2019

Telemarketing Representative

Cox Communications
04.2007 - 12.2007

No Degree - Business Management

Southern University And A & M College

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Brentley Broussard