Brenton Nelson
Elkhorn,WI
Summary
Accomplished Repair Cell Department Manager at Provisur Technologies Inc., adept in problem-solving and staff management. Enhanced customer satisfaction and achieved significant cost savings through strategic inventory and quality control. Demonstrated leadership in high-stress situations, ensuring seamless coordination and fostering professional growth among teams. Skilled in performance tracking and evaluation, with a focus on continuous improvement and results.
Overview
17
17
years of professional experience
Work History
Lead Field Service Engineer
Valmet
02.2021 - Current
- Consistently received positive feedback from clients for exceptional customer service, contributing to a strong company reputation in the field.
- Led a team of service engineers to effectively troubleshoot and repair complex equipment, ensuring optimal performance.
- Conducted thorough site surveys to determine project requirements and provide accurate cost estimates.
- Streamlined maintenance processes for improved efficiency and reduced downtime.
Repair Cell Department Manager
Provisur Technologies Inc.
03.2013 - 02.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Combat Engineer
Army National Gaurd
07.2007 - 07.2013
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
Fabrication Manager
SIC Lazaro
03.2010 - 02.2013
- Achieved significant cost savings through meticulous budget management and negotiation with suppliers for favorable pricing on raw materials.
- Boosted customer satisfaction rates with timely delivery of high-quality products, addressing concerns promptly and professionally.
- Improved overall product quality by establishing quality control procedures and standards.
- Increased employee productivity through effective performance management and targeted training programs.
Education
Certificate - Welding
Blackhawk Technical College
Janesville, WINo Degree -
United States Army Infantry School, Fort Benning
Fort Benning, GANo Degree -
Combat Engineer
Fort Leonard Wood, MONo Degree - Project Management
Blackhawk Technical College
Janesville, WI07.2008
Skills
- Problem-Solving
- Staff Management
- Performance Tracking and Evaluation
- Customer Service
Timeline
Lead Field Service Engineer
Valmet
02.2021 - Current
Repair Cell Department Manager
Provisur Technologies Inc.
03.2013 - 02.2021
Fabrication Manager
SIC Lazaro
03.2010 - 02.2013
Combat Engineer
Army National Gaurd
07.2007 - 07.2013
Certificate - Welding
Blackhawk Technical College
No Degree -
United States Army Infantry School, Fort Benning
No Degree -
Combat Engineer
No Degree - Project Management
Blackhawk Technical College
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