Breona Armstrong
Kansas City,MO
Summary
Master of Healthcare Administration graduate with over 10 years of progressive experience in hospital and medical office environments. Expertise in health information systems, patient data integrity, and administrative operations drives a commitment to enhancing operational efficiency and compliance. Proven success in streamlining processes while providing exceptional support to healthcare providers and executives. Strong leadership, communication, and organizational skills complement a track record of training teams to deliver high-quality service.
Overview
11
11
years of professional experience
Work History
Data Integrity Analyst
Saint Luke’s Health System
Kansas City, MO
03.2022 - Current
- Analyze and resolve chart correction tickets submitted via EMR and/or the IT ticket system for hospital and ambulatory cases
- Test & troubleshoot processes to achieve the desired outcomes across multiple applications
- Identified issues, analyzed information and provided solutions to problems.
- Manages a host of software applications to test and troubleshoot processes to achieve desired outcomes
Administrative Assistant
The University of Kansas Health System
Kansas City, KS
02.2019 - 03.2022
- Supported workflow of daily administrative tasks to achieve targets and deadlines, delivered a range of basic & advanced clerical support for daily and special project needs
- Assisted development and implementation of new administrative procedures.
- Maintained clinical, on call, personal/travel, and surgery schedules
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Patient Access Team Lead
Centerpoint Medical Center
Independence, MO
10.2017 - 02.2019
- Directed patient registration and insurance verification for inpatient and outpatient services. Oversaw daily workflows and maintain quality assurance (QA) statistics.
- Trained and guided team members to achieve departmental standards.
Senior Medical Receptionist
Encompass Medical Group
Independence, MO
10.2014 - 10.2017
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Oversaw front desk operations, ensuring adherence to office protocols and best practices.
- Trained and mentored new hires in patient management systems and customer service techniques.
Education
Master of Healthcare Administration -
Park University
Parkville, MO12.2021
Bachelor of Health Science -
University of Missouri-Kansas City
Kansas City, MO05.2018
Skills
- Health Information Management
- Data Integrity & Database Management
- Patient Access & Registration
- Scheduling & Coordination (Clinical & Surgical)
- Team Leadership & Staff Training
- Policy & Procedure
- Compliance
- Strong Communication
- Confidential Information Handling
Timeline
Data Integrity Analyst
Saint Luke’s Health System
03.2022 - Current
Administrative Assistant
The University of Kansas Health System
02.2019 - 03.2022
Patient Access Team Lead
Centerpoint Medical Center
10.2017 - 02.2019
Senior Medical Receptionist
Encompass Medical Group
10.2014 - 10.2017
Master of Healthcare Administration -
Park University
Bachelor of Health Science -
University of Missouri-Kansas City