Breona Hines
Lewisville
Summary
Experienced with dispatching & the call center industry. Expert at handling a diverse range of customer inquiries and complaints. Providing excellent customer service and advanced scheduling techniques. Proven track record in resolving customer issues in a timely and effective manner.
Overview
12
12
years of professional experience
Work History
Service Coordinator
FSG Electric
2024.10 - Current
- Managed scheduling for service technicians, optimizing routes and minimizing downtime.
- Assisted in training new team members on company protocols and service procedures.
- Placing orders for electrical and lighting material for the outages in the store.
- Implemented tracking systems for service orders, enhancing accuracy of reporting and follow-up actions.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Data Entry/ Will Call
Genesis Pure
2022.07 - 2024.07
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Updated and maintained customer information, documents and records.
- Preserved customer confidence and protected operations by keeping information confidential.
- Analyzed current data records to provide detailed reports.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Loaded and unloaded orders at customer's cars.
Infant Teacher Assistant
Primrose Schools
2021.05 - 2022.06
- Promoted development of social, emotional, and communication skills in infants.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Seasonal Jeweler
JCPenney
2017.11 - 2018.05
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning items, currency, payment cards, and receipts to customers.
Customer Service Representative
PURE
2014.05 - 2016.12
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Approved and terminated customer accounts upon request.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Processed debit and credit card payments.
Education
High School Diploma -
Little Elm High School
Little Elm, TX06.2010
Skills
- Customer Relations
- High Call Volume
- Data Entry
- Placing Orders
- Dispatching
- Processing Payments
- Paperwork Processing
- Product Knowledge
- Complaint resolution
- Account updating
- Upselling and cross-selling
- Problem Resolution
- Microsoft Excel, PowerPoint, Outlook
- Multi-line phone talent
Timeline
Service Coordinator
FSG Electric
2024.10 - Current
Data Entry/ Will Call
Genesis Pure
2022.07 - 2024.07
Infant Teacher Assistant
Primrose Schools
2021.05 - 2022.06
Seasonal Jeweler
JCPenney
2017.11 - 2018.05
Customer Service Representative
PURE
2014.05 - 2016.12
High School Diploma -
Little Elm High School