Breona Jones
Bassfield,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Lead Optician
Louetta Family Vision Care
03.2019 - Current
- Obtains patient prescriptions from optometrists and opthalmologists.
- Prepares work orders for the optical technicians to use to manufacture lenses.
- Assist callers with placing online orders.
- Performs administrative duties, such as managing prescriptions customer records and insurance.
- Educate clients about how to adapt to, wear, and care for eyeglasses.
Medical Screener
Octa Pharma Plasma
06.2018 - 03.2019
- Answered phones, greeted & focused on donors, while ensuring the safety of donors and team; Used attention to detail to screen new and repeat donors, took & recorded donor vital signs and finger stick results.
- Used donor information system, prepared donor charts, maintained accurate records, and coordinated donor compensation.
- Identified operational opportunities for continuous improvement, initiated changes to center processes, as needed, through the use of company approved procedures.
- Installed, operated, maintained and troubleshot plasmapheresis machines while ensuring the safety of donors.
Certified Nursing Assistant
The Solana
08.2016 - 06.2018
- Provided for activities of daily living by assisting with serving mals,
feeding patients as necessary and ambulating, turning, and positioning
patients; and providing fresh water and nourishment between meals. - Maintained patient stability by checking vital signs and weight; testing urine and recording intake and output information.
- Provided patient comfort by utilizing resources and material;
transported patients; answered patients' call lights and requests; and reported observations of the patient to nursing supervisor. - Documented actions by completing forms, reports, logs, and records.
Medical Assistant
Celeste Thomas
01.2015 - 07.2016
- Interviewed patients and documented basic medial history.
- Organized and scheduled appointments.
- Updated and filed medical records and insurance reports.
- Arranged hospital admissions and laboratory services.
Education
M.A Certification
Lone Star College
H.S Diploma
Westfield High School
Skills
- Optics
- Detail Oriented
- Technical Support
- Innovation
- Customer Service
- Collaboration
- Communication Skills
- Escalation calls
- Scheduling
- Receptionist
- Time Management
- Adaptability
- Problem-solving
- Teamwork
- Interpersonal Skills
- Reading Comprehension
- Active Listening
- Customer Inquiries
- Effective Working Relationships
- Insurance Verification
- Complex Problem-Solving
- Administrative Support
- Privacy Policies
- High-Volume Call Centers
- Product Knowledge
- Product Sales
- CRM Documentation
- Critical Thinking
- Microsoft Office
- Microsoft Outlook
- Microsoft Powerpoint
- Client Rapport-Building
- Issue Research
- Data Accuracy
Timeline
Lead Optician
Louetta Family Vision Care
03.2019 - Current
Medical Screener
Octa Pharma Plasma
06.2018 - 03.2019
Certified Nursing Assistant
The Solana
08.2016 - 06.2018
Medical Assistant
Celeste Thomas
01.2015 - 07.2016
M.A Certification
Lone Star College
H.S Diploma
Westfield High School
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