Emily Rawlings
Spring,TX
Summary
Highly skilled in analytical thinking, effective communication, and collaborative teamwork. Track record of seamlessly adapting to new environments. Driven to contribute to team success and continuously enhance professional skills. Positive attitude and strong commitment to continuous learning and growth. Eager to make a valuable impact.
Overview
4
4
years of professional experience
Work History
Optician
Louetta Family Vision Care
2023.03 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Barista
Starbucks
2022.01 - 2023.01
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Nanny
Private Family
2020.07 - 2021.09
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
Education
Degree -
Klein High School
Spring, TX05.2016
Skills
- Insurance Verification
- Customer Service
- Computer Skills
- Product Upselling
- Order Preparation
- Attention to Detail
- Quality Control
- Patient History Documentation
- Billing Processing
- Appointment Scheduling
- Analytical Thinking
- Data Verification
- Time Management
- Administrative Functions
- Active Listening
- Inventory Management
- Product and Service Recommendations
- Problem-Solving
- MS Office
- Supply and Equipment Ordering
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Task Prioritization
- Interpersonal Skills
- Time management abilities
- Continuous Improvement
- Adaptability
- Problem-solving aptitude
Timeline
Optician
Louetta Family Vision Care
2023.03 - Current
Barista
Starbucks
2022.01 - 2023.01
Nanny
Private Family
2020.07 - 2021.09
Degree -
Klein High School
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