Summary
Overview
Work History
Education
Skills
Timeline
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Karen Robinson

Columbia ,Sc

Summary

Accomplished Shift Supervisor with a proven track record at Bojangles' Famous Chicken 'n Biscuits, excelling in staff management and employee training. Demonstrated ability to handle high-stress situations with professionalism, enhancing customer satisfaction and loyalty. Skilled in cash handling and fostering a safe workplace, consistently ensuring operational excellence and efficiency.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Bojangles' Famous Chicken 'n Biscuits
01.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Managed staff hiring, training and supervision.

Customer Service Representative

PERLON
05.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained up-to-date knowledge of product and service changes.

Supervisor

Taco Bell
10.2022 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Customer Service Representative

Florence County
01.2018 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Airport High Scool
06-2009

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management

Timeline

Shift Supervisor

Bojangles' Famous Chicken 'n Biscuits
01.2024 - Current

Supervisor

Taco Bell
10.2022 - 08.2024

Customer Service Representative

PERLON
05.2021 - Current

Customer Service Representative

Florence County
01.2018 - 08.2021

High School Diploma -

Airport High Scool

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Karen Robinson