Breontay Perry

• Communication
• Deescalation skills
• Skilled at working independently and collaboratively in a team environment.
• Time management
• Patience
• MS excel, PowerPoint, Word
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Active Listening
• Product Knowledge
• Managed time efficiently in order to complete all tasks within deadlines.
• Empathy
• Balanced deposits and credit card payments each day.
• Assisted patients in filling out check-in and payment paperwork.
• Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered incoming calls, scheduled appointments and filed medical records.
• Trained new staff on filing, phone etiquette and other office duties.
• Delivered support to medical staff in completion of patient paperwork.
• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.

At my externship site

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

• Promoted high levels of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Welcome large volume of guests and improved overall customer service.
• Job duties include creating an experience that makes guests/ and or customers welcome and comfortable.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Job duties include providing excellent customer service to ensure customer satisfaction.
• Maintaining a safe and clean work environment.