Breonya Myles
Huntsville ,AL
Summary
Experienced representative passionate about serving customers while exceeding customer expectations and while maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in various establishments.
Overview
6
6
years of professional experience
Work History
Bartender / Bar Manager
Hideaway Bar & Grille
07.2020 - 02.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Increased revenue with creative marketing initiatives and promotional events.
Customer Service Representative
Ibex Global
06.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
Insurance Agent
Fields
01.2018 - 04.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Analyzed customer needs to provide customized insurance solutions.
Education
Human Performance
University of Memphis
Memphis, TNSkills
- Customer service expertise
- Service-oriented mindset
- Team training and development
- Sales expertise
- Computer skills
- Relationship Building
Timeline
Bartender / Bar Manager
Hideaway Bar & Grille
07.2020 - 02.2024
Customer Service Representative
Ibex Global
06.2019 - 10.2021
Insurance Agent
Fields
01.2018 - 04.2020
Human Performance
University of Memphis
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