BRESHAE WASHINGTON
St Louis,MO
Summary
Experienced Registered Medical Assistant with clinical and administrative expertise in urgent care and outpatient settings. Specializes in patient intake, triage, vital signs, EHR documentation, phlebotomy, and medication administration. Focused on patient safety, infection control, and HIPAA compliance while delivering compassionate care in high-volume environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Registered Medical Assistant (RMA)
Mercy Urgent Care
St. Louis, MO
07.2023 - Current
- Conducted patient intake, documented medical histories, and maintained accurate electronic health records to ensure seamless patient care.
- Collect and document vital signs, including blood pressure, temperature, pulse, and glucose levels.
- Assist physicians and nurses during exams, procedures, injections, and urgent-care treatments.
- Perform phlebotomy, specimen labeling, lab processing, medication/immunization support, and EKGs for patients of all ages.
- Prepared and sanitized exam rooms, scheduled appointments, verified insurance, and supported high-volume patient flow to enhance operational efficiency.
Registered Medical Assistant OBGYN
Favorite Staffing
Chicago, Illinois
06.2020 - 07.2023
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified insurance coverage and processed payments from patients.
- Maintained clinical records according to HIPAA regulations.
Collections Agent
St. Louis Community Credit Union
St. Louis, MO
01.2020 - 01.2023
- Managed collection efforts using internal systems for overdue accounts.
- Communicated payment options clearly to members for account resolution.
- Managed customer accounts, documented interactions, and communicated effectively to resolve account issues.
- Assisted members by answering inquiries about account statuses and payment plans.
Call Center Representative
Convergys
St. Louis, MO
01.2018 - 06.2020
- Handled inbound customer inquiries and resolved issues efficiently.
- Resolved customer inquiries and complaints, guided troubleshooting steps, and documented interactions in CRM systems to enhance customer satisfaction.
- Provided product information and technical support to clients.
- Documented customer interactions in the CRM system accurately.
Education
High School Diploma -
Riverview Gardens Senior High School
St. Louis, MOSkills
- Patient intake
- Vital Signs & Monitoring
- Medication Administration
- Medication assistance
- Specimen collection
- EKG Testing
- Exam Room Preparation
- EHR Documentation
- Patient Care Coordination
- Appointment Scheduling
- Clinical Lab Procedures
- HIPAA & Safety Compliance
Personal Information
Title: Registered Medical Assistant (RMA)
Certification
Registered Medical Assistant (RMA) | Nurse Assistant | CPR/BLS
Timeline
Registered Medical Assistant (RMA)
Mercy Urgent Care
07.2023 - Current
Registered Medical Assistant OBGYN
Favorite Staffing
06.2020 - 07.2023
Collections Agent
St. Louis Community Credit Union
01.2020 - 01.2023
Call Center Representative
Convergys
01.2018 - 06.2020
High School Diploma -
Riverview Gardens Senior High School