BreShan Hayes
Columbia,SC
Summary
Dynamic and dedicated professional with a strong work ethic and excellent customer service skills, honed at Amazon. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Highly organized and adept at multitasking, consistently going above and beyond to meet customer needs and improve operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Shift Leader
Kairos Mediterranean
2025 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained new team members on operational standards and best practices.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Conducted performance evaluations, providing constructive feedback for team development.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Bp Gas Station
11.2024 - 2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Teacher's Assistant
St. Andrews Day Care
11.2024 - 11.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with preparing lunch and snack time
- Maintained safety and security by overseeing students in recess environments.
Return Processing Associate
Amazon
10.2023 - 09.2024
- Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
- Communicated effectively with customers to address concerns or inquiries related to return processes, fostering positive relationships.
- Enhanced customer satisfaction through timely and accurate processing of returns, exchanges, and refunds.
- Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
- Improving/ Making Rate
Hostess/ Takeout
BJ's Restaurant & Brewhouse
08.2021 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Columbia High School
1701 Westchester Dr. Columbia,SC05.2016
Skills
Excellent Customer service
Timeline
Cashier
Bp Gas Station
11.2024 - 2025
Teacher's Assistant
St. Andrews Day Care
11.2024 - 11.2024
Return Processing Associate
Amazon
10.2023 - 09.2024
Hostess/ Takeout
BJ's Restaurant & Brewhouse
08.2021 - 08.2023
Shift Leader
Kairos Mediterranean
2025 - Current
High School Diploma -
Columbia High School