Word Document
Breslyn Harlow
DEM TELECOMMUNICATOR
Waynesboro,VA
Summary
Dedicated 911 Dispatcher offering [Number] years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in [Area of expertise] and [Type] protocols. Telecommunications Engineer with extensive background in telephone and data systems. Major strengths include, troubleshooting and repairing PBXs, voicemail systems, PC networking and IP networks. Incredibly hardworking and dedicated employee with expertise in [Area of expertise] demonstrated across [Number] years of industry performance. Degree-qualified Telecommunications Engineer specializing in optical and ethernet transmission networks. Excels in both independent and collaborative environments, dealing with both real-time issues and complex projects.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
DEM Telecommunicator
City Of Waynesboro
Waynesboro, VA
12.2020 - Current
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Installed, maintained and supported voice/data applications.
- Researched and recommended network and data communications hardware and software.
PCA
Phoenix Senior Living
Fishersville, VA
02.2020 - 11.2020
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
PCA
Brookdale Senior Living
Staunton, VA
12.2019 - 02.2020
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Remained alert to problems or health issues of clients and competently responded.
PCA
Royal Care Assisted Living
Fishersville, VA
02.2019 - 12.2019
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
High School Diploma -
Pennfoster Online Homeschool
Scranton, PA 08.2015 - 06.2018
Skills
Telephony
Multi-line Telephone Systems
Voice and Data Technology
Information intake
Computer-aided dispatching
Police and fire procedures
Knowledge Base
Response Trees
Deescalation
Prioritizing calls
Dispatching field personnel
Closing tickets
Updating logs
Software
Computer Skills
Timeline
DEM Telecommunicator
City Of Waynesboro
12.2020 - Current
PCA
Phoenix Senior Living
02.2020 - 11.2020
PCA
Brookdale Senior Living
12.2019 - 02.2020
PCA
Royal Care Assisted Living
02.2019 - 12.2019
High School Diploma -
Pennfoster Online Homeschool
08.2015 - 06.2018