Bresshenda Crudup
Chicago,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Trainer
Northeast Illinois Railroad Corps
Chicago, IL
05.2021 - Current
- Facilitated group learning sessions to ensure understanding of operational procedures.
- Conducted regular assessments of employee performance and identified areas for improvement.
- Prepared instructional materials such as handouts, visual aids, manuals.
Passenger Conductor
Northeast Illinois Railroad Corps
Chicago, IL
07.2018 - 05.2021
- Checked tickets, collected fares, and issued change to passengers.
- Ensured that all operating rules were followed at all times.
- Responded to customer inquiries and complaints in a professional manner.
- Provided on-board announcements regarding stops, delays, and transfers.
Customer Service Representative
United Airlines
Chicago, IL
01.2018 - 07.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Seasonal Postal Support Employee Processing Clerk
USPS
Glen Ellyn, IL
11.2017 - 01.2018
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Distributed mail to customers with correct identification and proper postage.
- Monitored the performance of automated sorting machines for efficient mail distribution.
Ticketing Agent
Amtrak National Railroad
Chicago, IL
08.2011 - 10.2017
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
- Resolved discrepancies between reservation systems to ensure accuracy of records.
Passenger Conductor
Amtrak National Railroad
Chicago, IL
05.2005 - 08.2011
- Ensured compliance with all applicable railroad rules and regulations.
- Assisted in resolving customer complaints and ensuring passenger comfort during trips.
- Assisted passengers with boarding and alighting trains safely.
Education
GED -
Chicago Job Corps
Chicago, IL06.2002
Skills
- Employee Interviewing
- Materials Preparation
- Public Speaking
- Service-Oriented
- Training and Mentoring
Certification
- Facility Management
- Risk Management
- Affiliate Member of World Safety Organization
- HAZWOPER Basic Training
- DOT Hazmat Carrier: Rail
- Transit Asset Management Training
Timeline
Operations Trainer
Northeast Illinois Railroad Corps
05.2021 - Current
Passenger Conductor
Northeast Illinois Railroad Corps
07.2018 - 05.2021
Customer Service Representative
United Airlines
01.2018 - 07.2018
Seasonal Postal Support Employee Processing Clerk
USPS
11.2017 - 01.2018
Ticketing Agent
Amtrak National Railroad
08.2011 - 10.2017
Passenger Conductor
Amtrak National Railroad
05.2005 - 08.2011
GED -
Chicago Job Corps
- Facility Management
- Risk Management
- Affiliate Member of World Safety Organization
- HAZWOPER Basic Training
- DOT Hazmat Carrier: Rail
- Transit Asset Management Training
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