Anna Norman
Columbus,OH
Summary
Detail-oriented and results-driven professional with a strong
background in customer relations, team leadership, and operational
support. Skilled in financial management and using customer feedback
to improve service quality and drive continuous improvement.
Recognized for fostering positive workplace environments and
delivering exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Assistant Manager
City Tavern Restaurant
Columbus, OH
09.2022 - Current
- Supervised daily operations to ensure high service standards and customer satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Childcare Provider
Local Famlies
Columbus, OH
01.2018 - 09.2022
- Communicated effectively with parents regarding children's progress and behavior.
- Managed group dynamics to foster positive social interactions among children.
- Provided nurturing care while ensuring safety and well-being of children in home environment.
Assistant Manager
Planet Fitness
Columbus, OH
06.2019 - 03.2020
- Monitored compliance with health and safety regulations, maintaining a welcoming environment for patrons and staff.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Event Hostess
Pies & Pints
Columbus, OH
06.2018 - 12.2018
- Coordinated event logistics, ensuring seamless execution of guest experiences.
- Assisted in planning and setting up events, maintaining high standards of presentation.
Education
High School Diploma -
Thomas Worthington
Columbus, OHWittenberg Unoversity
Springfield, OH2019
Skills
- Customer service
- Time management
- Attention to detail
- Budgeting and finance
- Team leadership
- Adaptability
Timeline
Assistant Manager
City Tavern Restaurant
09.2022 - Current
Assistant Manager
Planet Fitness
06.2019 - 03.2020
Event Hostess
Pies & Pints
06.2018 - 12.2018
Childcare Provider
Local Famlies
01.2018 - 09.2022
High School Diploma -
Thomas Worthington
Wittenberg Unoversity