Bret Brachman-Goldstein
Montrose,CO
Summary
Experienced Renewals Manager with 5 years in Customer Success, specializing in C-suite contract negotiation, account growth strategy, and optimizing net account retention. Proven track record in account management, securing cross and upsell opportunities, and exceeding revenue targets. Expert in fostering strong client relationships and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Enterprise Renewals Manager
Xactly Corp
09.2020 - 10.2023
- Managed a portfolio of accounts with an Annual Recurring Revenue (ARR) base totaling 19 million dollars, ensuring exceptional customer satisfaction and retention
- Led the end-to-end renewals process, negotiating strategic contracts effectively driving net new revenue growth and securing long-term partnerships with key accounts
- Maintained outstanding performance metrics, achieving a consistent 90%+ on-time renewal rate and 93% net account retention with a focus on customer relationship management
- Collaborated seamlessly with internal stakeholders across various departments that optimized the renewal processes and secured new bookings opportunities.
SMB/Commercial Renewals Specialist
Xactly Corp
09.2018 - 09.2020
- Managed a portfolio of 300+ accounts with $1.5M in revenue annually
- Collaborated with cross-functional teams to analyze and address customer challenges, ensuring optimal conditions for contract renewals
- Central member of the strategic tiger team focused on refining the auto-renewal process, a business-critical project championed by the CFO and CCO.
Business Development Representative
Xactly Corp
04.2017 - 09.2018
- Ensure success of marketing campaigns by identifying qualified new leads, formulating customized timing for outreach, and providing custom email content needed for increasing conversion rates
- Responsible for sourcing $2.9M in closed won business
- Develop and refine department wide messaging to increase efficacy of outreach to C-level executives.
Education
B.A. Double Major - Economics, Geology
Bucknell University
Lewisburg, PA05.2016
Skills
- Customer Relationship Management
- Advanced Negotiation
- Revenue Retention Strategy
- Cross-Functional Collaboration
- Complex Problem-Solving
- Value Realization
- Achieving Key Performance Indicators
- Strategic Account Development
- Proficient in Salesforce, SFDC CPQ, Gainsight, Tableau, Quip
Awards
FY24 Renewals Specialist of the Year($1.55 M net new bookings, $505k price increase dollars)
Quarterly Renewals Department MVP FY24 Q2, Q3 FY23 Q1, Q2 FY22 Q4, Q3
Timeline
Enterprise Renewals Manager
Xactly Corp
09.2020 - 10.2023
SMB/Commercial Renewals Specialist
Xactly Corp
09.2018 - 09.2020
Business Development Representative
Xactly Corp
04.2017 - 09.2018
B.A. Double Major - Economics, Geology
Bucknell University
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