Summary
Overview
Work History
Education
Skills
Timeline
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Bret Callender

Anderson,IN

Summary

Adept Supervisor with a proven track record at Concentrix, enhancing team efficiency and optimizing customer experiences through strategic planning and operations management. Skilled in inventory control and staff management, I excel in implementing business improvements, achieving significant enhancements in service delivery and operational workflows.

Overview

8
8
years of professional experience

Work History

Supervisor

Concentrix
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Supervisor

Continuum Global Solutions
02.2019 - 09.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Observed packing operations to verify conformance to specifications.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Conducted routine inspections to check quality and compliance with established specifications.

Crew Member

Goodwill
05.2015 - 07.2018
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.

Education

Bachelor of Arts -

Shoreline Community College
Seattle, WA
08.2004

Skills

  • Inventory Control
  • Strategic Planning
  • Operations Management
  • Business Development
  • Staff Management
  • Data Analytics

Timeline

Supervisor

Continuum Global Solutions
02.2019 - 09.2023

Crew Member

Goodwill
05.2015 - 07.2018

Supervisor

Concentrix

Bachelor of Arts -

Shoreline Community College

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Bret Callender