BRET HUNT
IT Specialist
Norman,OK
Summary
Detail-oriented IT professional with hands-on experience in building and upgrading desktop computers, installing Windows 10 and 11, and troubleshooting hardware and software issues. Completed an accelerated Cybersecurity program with a 4.0 GPA, earning multiple certifications. Committed to solving technical problems and supporting teams in IT Support, Help Desk, or Desktop Support roles.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Production Associate
Hitachi Vantara
Norman, OK
11.2024 - Current
- Assisted coworkers in troubleshooting Windows computers, laptops, phones, and other technology issues to minimize downtime.
- Build, upgrade, and repair desktop computers; install components such as RAM, SSDs, HDDs, GPUs, and other hardware.
- Install Windows 10 and Windows 11 using the Media Creation Tool and boot able USB drives.
- Configure BIOS/UEFI settings, update drivers, and troubleshoot hardware and software problems.
- Maintained accurate inventory records and documented equipment, parts, and repairs to ensure efficient resource management.
- Collaborated with team members to identify and resolve issues, supporting uninterrupted production operations.
- Assembled storage hardware components while following production instructions and quality standards.
- Inspected finished units for defects, ensuring compliance with product specifications.
Service Support Associate
Floyd's RVs
Norman, OK
09.2021 - 09.2022
- Assisted customers in person and over phone by answering inquiries and resolving issues promptly.
- Diagnosed and fixed hardware and software problems on computers, accessories, and RV equipment.
- Managed parts inventory, processed orders, and monitored stock levels to ensure availability.
- Used spreadsheets to track parts, work orders, and repair progress.
- Collaborated with technicians and customers to ensure repairs were completed accurately and within deadlines.
- Coordinated customer inquiries across phone, email, and in-person channels, resolving issues with accurate product and service information.
- Scheduled service appointments and tracked follow-ups, ensuring timely communication between customers, technicians, and advisors.
Education
No Degree - Cybersecurity (Accelerated Program)
Moore Norman Technology Center
Norman, OK 05.2023 - 05.2024
High School Diploma -
Norman High School
Norman, OK 05.2017 - 05.2021
Skills
- Windows 10
- Windows 11
- Media Creation Tool
- Driver installation
- Windows troubleshooting
- Hardware diagnostics
- PC assembly & upgrades
- Peripheral troubleshooting
- Basic networking fundamentals
- Home networking
- Router configuration
- Peripheral connectivity
- Electronics repair & soldering
- Documentation
- Customer service
- Computer skills
- Efficient multitasking
- Basic electronics troubleshooting
- Technical documentation
- Client support
- Time management
- Team collaboration
- Good communication
- Quality control
- Basic macOS
- Familiar with troubleshooting
- Teamwork and communication
- Strong work ethic
- Attention to detail
- Collaboration
- Effective communication
Languages
English
Native or Bilingual
Interests
Building and upgrading desktop computers, Electronics repair and soldering, Learning about cybersecurity and how systems can be better protected, Home networking and troubleshooting connectivity, Keeping up with PC hardware and gaming technology
HANDS-ON TECHNICAL EXPERIENCE
- Built and upgraded multiple desktop computers for personal use.
- Installed Windows 10 and Windows 11 using Microsoft’s Media Creation Tool.
- Configured BIOS/UEFI settings and installed drivers.
- Installed and replaced hardware including RAM, SSDs, HDDs, GPUs, CPUs, power supplies, and case fans.
- Diagnosed and resolved hardware, driver, and software issues on Windows systems.
- Repaired electronics using soldering and hot air rework techniques.
- Configured home Wi-Fi routers and connected devices while troubleshooting connectivity issues.
- Performed regular maintenance and updates to keep systems running smoothly.
Certification
- IT Fundamentals Pro
- PC Pro
- Network Pro
- Security Pro
- (Continuing to Pursue more industry certifications)
Timeline
Production Associate
Hitachi Vantara
11.2024 - Current
No Degree - Cybersecurity (Accelerated Program)
Moore Norman Technology Center
05.2023 - 05.2024
Service Support Associate
Floyd's RVs
09.2021 - 09.2022
High School Diploma -
Norman High School
05.2017 - 05.2021