Brett Brown
Willis,TX
Summary
Accomplished CTO at Brownstone Reserve, adept in project management and motivational techniques, significantly enhanced team performance and client satisfaction. Expert in training delivery and developing innovative solutions, demonstrated through successful business continuity planning and skillful coordination with third-party vendors. Proven track record in boosting efficiency and achieving results through strategic decision-making and organizational skills. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 10 years of progressive training experience and take on challenging new role at LGI. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
New Hire Trainer
Mattress Firm
2023.10 - Current
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 4 employees each year.
- Directed training programs and development paths for managers and supervisors.
- Conducted training courses and prepared videos for long-term use.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Directed field training to enhance participants' skills.
3 Store Manager
Mattress Firm
2020.07 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
CTO
Brownstone Reserve
2015.01 - 2020.01
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Maintained thorough understanding of all key and current technologies, platforms and trends.
Education
No Degree - Network Communications
DeVry University
Houston, TXHigh School Diploma -
Willis High School
Willis, TX05.2007
Skills
- Motivational Techniques
- Training Needs Analysis
- Training delivery
- Assessment tools
- Customer Service
- Decision-Making
- New Hire Training
- Project Management
- Finance
- Analytical Skills
- Organizational Skills
Timeline
New Hire Trainer
Mattress Firm
2023.10 - Current
3 Store Manager
Mattress Firm
2020.07 - Current
CTO
Brownstone Reserve
2015.01 - 2020.01
No Degree - Network Communications
DeVry University
High School Diploma -
Willis High School
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