Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
16
16
years of professional experience
Work History
Specialist
Apple Inc.
08.2024 - Current
Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Maintained 100 NPS rating through first quarter of working at Apple.
Evaluated customer needs and feedback to drive product and service improvements through APPLE steps of service.
Developed effective improvement plans in alignment with goals and specifications through Connection meetings with Connection Team Lead.
Bartender
Eagle Bar Wilton Manors
04.2021 - 12.2022
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Manager
Diesel USA
06.2008 - 06.2011
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.