Emma Kushner
Astoria,NY
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Specialist
Apple
08.2021 - Current
- Highly skilled in uncovering customers' need and following through with customized solutions. Diligence in advising, selling and setting up costumers with new products. Staying up to date on new products and initiatives to help customers develop lifelong relationships with Apple.
- Proactively approached and probed customers to cater to their technological and service needs.
- Effectively gave feedback to peer and managers. Gave insights and best practices while shadowing new hires to help them create stronger customer relations.
- Maintained brand standards by keeping the shelves stocked with popular items and allowing customers to access demo products with ease.
- Assisted other parts of the store with maintaining an up-to-date count of inventory. As well as locating, scanning and running sellable products to all parts of the store with a sense of urgency with respect to the customers' time.
Executive Assistant
Compass
10.2020 - 07.2021
- Trained new assistants on the functionality and technical aspects of the team for a more unified team dynamic.
- Developed new filing and organizational practices using Google Drive for the whole team to use with ease.
- Organized and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Working with other executive assistants in order to focus on prioritized tasks.
- Managed deal sheets and listing contracts for upcoming sales.
Education
Bachelor of Arts - Digital Media Management
SUNY New Paltz
New Paltz, NY05.2020
Skills
- Proper Phone Etiquette
- Business Correspondence
- Advanced MS Office Suite Proficiency
- Project Planning
- Calendar and Scheduling Software
- Inventory Coordination
- Team Collaboration
- Staff Training
Certification
Foundations of Project Management - Coursera - Aug 2023
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Specialist
Apple
08.2021 - Current
Executive Assistant
Compass
10.2020 - 07.2021
Bachelor of Arts - Digital Media Management
SUNY New Paltz
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