Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brett Courtney

Knoxville ,TN

Summary

Dynamic restoration professional with expertise in water damage restoration and OSHA compliance, honed at Patriot Restoration. Proven track record of enhancing customer satisfaction through high-quality service and effective communication. Skilled in sewage cleanup and structure tear-down, consistently delivering exceptional results in challenging environments. Committed to maintaining safety and quality standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restor

Patriot Restoration
01.2023 - 04.2025
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as dehumidifiers, air scrubbers and air movers.
  • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
  • Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
  • Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.

Sales Associate

Rusty Wallace Kia-Alcoa
01.2020 - 01.2023
  • Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
  • Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with the finance team to secure favorable financing options for customers.

Pool Technician

Prisim Pools
02.2018 - 01.2020
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Ensured client retention with consistent delivery of high-quality pool maintenance services.

Education

Farragut High School
Knoxville, TN
05-2008

Skills

  • Water damage restoration
  • Sewage cleanup
  • Structure tear-down
  • Water damage assignments
  • OSHA compliance

Certification

  • WRT - Water Restoration Technician 2023
  • SLTC Training - 2016

Timeline

Restor

Patriot Restoration
01.2023 - 04.2025

Sales Associate

Rusty Wallace Kia-Alcoa
01.2020 - 01.2023

Pool Technician

Prisim Pools
02.2018 - 01.2020

Farragut High School

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