Brett Doan
Coatesville,PA
Summary
Results-driven professional with expertise in daily operations and inventory management. Proven track record of enhancing profitability through strategic scheduling and effective training. Focused on delivering optimal service and ensuring high levels of customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
The Palace / Positive Dining Experience
Downingtown, Pennsylvania
08.2002 - Current
- Oversaw daily operations of bowling center to ensure smooth customer experiences.
- Managed staff scheduling to ensure optimal service coverage and efficiency.
- Resolved customer complaints promptly, improving satisfaction levels significantly.
- Implemented training programs for new team members on service standards.
- Interviewed and hired associates to fill staff vacancies.
- Monitored inventory levels and placed supply orders, ensuring consistent support for operations.
- Developed and maintained relationships with vendors and suppliers for better pricing.
- Reviewed monthly P&L statements to identify trends, informing decisions that enhanced profitability.
- Analyzed data from various reports to determine where improvements can be made in terms of efficiency or cost savings measures.
- Developed marketing strategies promoting special events, increasing sales revenue and attracting more customers.
- Conducted inspections of equipment regularly to guarantee safety and proper functioning.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Education
Some College (No Degree) - Business Administration
Delaware County Community College
Media, PASkills
- Staff management and supervision
- Employee training and development
- Scheduling optimization
- Inventory oversight
- Customer service excellence
- Conflict resolution strategies
- Effective communication skills
- Problem-solving techniques
- Time management proficiency
- Team collaboration
- Multitasking abilities
- Telephone etiquette
Certification
- R.A.M.P Responsible Alcohol Management Program
- CPR and first aid
- Brunswick A-2 Pinsetter Tech
Timeline
Manager
The Palace / Positive Dining Experience
08.2002 - Current
Some College (No Degree) - Business Administration
Delaware County Community College