Brett Finch
Mt Pleasant ,MI48858
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at Phil Finch Auto Sales. Excelled in building strong client relationships, leading teams to exceed sales goals, and enhancing operational efficiency. Skilled in problem-solving and time management, achieving significant improvements in customer satisfaction and team performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Ups Store
06.2019 - 12.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Sales Manager
Phil Finch Auto Sales
04.2007 - 05.2018
- Developed strong client relationships for repeat business and increased referrals.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Managed and developed sales team.
Groundskeeper
Pleasant Hills Golf Course.
05.2013 - 07.2014
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Maintenance Crew Member
Neat & Green Lawn Care
06.2009 - 03.2012
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
Education
Advertising - Sales
Mid Michigan College
Harrison, MIBachelor Of General Studies - General Studies
Mt Pleasant High School
Mt Pleasant MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Sales Expertise
- Fingerprint certified
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Exceeded monthly quota numerous times.
- Increased productivity 125% by implementing several process improvements.
Certification
Certified Fingerprint Expert
Timeline
Sales Associate
Ups Store
06.2019 - 12.2024
Groundskeeper
Pleasant Hills Golf Course.
05.2013 - 07.2014
Maintenance Crew Member
Neat & Green Lawn Care
06.2009 - 03.2012
Assistant Sales Manager
Phil Finch Auto Sales
04.2007 - 05.2018
Advertising - Sales
Mid Michigan College
Bachelor Of General Studies - General Studies
Mt Pleasant High School
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