Brett Hays
Eureka,MO
Summary
Communicative Leader dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 5 years of experience providing service to multiple guests in both restaurant and entertainment venues. Detailed organizer of service operations with versatility in stressful circumstances. Strong background in management, supervision, training and guest services. Collaborative team player skilled at working with communications, time management and decision-making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
HMS Host International
St Louis, MO
07.2022 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Led and directed team members on effective methods, operations and procedures.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Hospitality Manager
TopGolf
Chesterfield , MO
06.2018 - 07.2022
- Coach and develop the team and drive associate engagement.
- Ensure our guests are living their best life! Engaging in conversation, connecting with them.
- Responsibilities related to running the venue (opening/closing, managing shifts) without interfering with the guest experience.
Corrections Officer II
Missouri Departent Of Corrections
12.2011 - 03.2019
- Supervised 30 Officers and the performance of their tasks and supervised over 3,000 offenders in a Maximum Security Prison.
- Completed daily work report sheets and delegated job duties to officers.
- Processed and logged accurate and detailed incident reports.
Education
High School Diploma - undefined
West Hills High School
Santee, CA2006
General Studies - Bachelor Of Science, Nursing
Saint Louis Community College
St Louis, MOSkills
- Reliable
- Amiable
- Background in supervision and management
- Skilled in conflict resolution, CIT (Crisis Intervention Team)
- Able to apply communication strategies for various personality types
Accomplishments
- ACE Trainer Lead
- Event Ambassador
- (2) Life saver awards
- Corrections Emergency Response Team Leader
Certification
- First Aid and Child First Aid Certified
- PR-24 Baton Intructor
- Firearms Instructor
- Defensive Tactics Intrsuctor
Timeline
General Manager
HMS Host International
07.2022 - Current
Hospitality Manager
TopGolf
06.2018 - 07.2022
Corrections Officer II
Missouri Departent Of Corrections
12.2011 - 03.2019
High School Diploma - undefined
West Hills High School
General Studies - Bachelor Of Science, Nursing
Saint Louis Community College