Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Troy Gongaware

Jacksonville,FL

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

10
10
years of professional experience

Work History

General Manager

D-Bat Jacksonville
Jacksonville, FL
09.2020 - Current
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Assistant GM

D-BAT Atlanta
Atlanta, GA
12.2016 - 08.2020
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Collaborated with other franchises to develop innovative solutions for complex problems.

Sales Associate

Discount Junction
Huntertown, Indiana
06.2014 - 06.2016
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed promotional strategies to increase sales volume.
  • Ensured that all products were labeled properly before stocking the shelves.

Education

High School Diploma -

Indiana Institute of Technology
Fort Wayne, IN
06-2005

Skills

  • Upselling
  • Time Management
  • Reliable
  • Problem-solving skills
  • Relationship Building
  • Customer Service
  • Positive and professional

Accomplishments

  • 2016 - 2019 - D-BAT Atlanta. Franchise of the year
  • 2016 - 2019 - D-BAT Atlanta. Most retained Memberships throughout a year.
  • 2020 - 2022 - D-Bat Jacksonville. Franchise of the year.
  • 2020 - D-BAT Jacksonville. First time a franchise has maintained over 800 Members. (Franchise started in 1999)

Timeline

General Manager

D-Bat Jacksonville
09.2020 - Current

Assistant GM

D-BAT Atlanta
12.2016 - 08.2020

Sales Associate

Discount Junction
06.2014 - 06.2016

High School Diploma -

Indiana Institute of Technology

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Troy Gongaware