BRETT HIMES
Summary
Experienced with identifying new business opportunities and fostering client relationships. Utilizes strategic planning and negotiation skills to drive growth and meet company objectives. Track record of effective communication and collaboration to ensure sustained client satisfaction.
Overview
16
16
years of professional experience
Work History
Business Development Representative
Insight Assurance
04.2024 - 02.2025
- Increased client base by identifying potential customers and initiating strategic outreach.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Expanded business through effective network development, identifying new, and prospective clients.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
Personnel Manager/Computer Network Supervisor
United States Marine Corps
05.2018 - 04.2024
- Served as the link between upper management and employees by handling questions interpreting and coordinating all administrative duties
- Advise managers on organizational policy matters, such as equal opportunity, sexual harassment, and recommended changes
- Prepared and reviewed reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
- Planned, directed, and coordinated administrative services such as records management of personnel training and development
- Prepared more than 400 employees for assignments by establishing and conducting orientation and training programs
- Responsible for briefing senior leadership of capabilities, shortfalls, staffing goals for future exercises and operations of the department as well as solutions for any shortcomings
Computer and information systems manager
United States Marine Corps
05.2015 - 04.2018
- Direct daily operations of department, establishing workflow, priorities, and setting deadlines
- Meet with department heads, managers, and supervisors to solicit cooperation and resolve problems
- Review project plans to plan and coordinate project activity
- Figuring out how a system should be employed and how changes in the future will effect it
- Ensured Company assets are updated/refreshed per Company directives
- Reviewed and assessed architecture design, implementation, testing, and development needs to identify project requirements
- Supervised a helpdesk of 10 employees providing information technology support requests for more than 300 clients
- Responsible for creating process improvement of IT help desk which resulted in a 35% increase in customer satisfaction
Telecommunications systems supervisor
United States Marine Corps
07.2009 - 03.2015
- Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to industry standards
- Responsible for the training and development of employees to ensure they met organizational training standards
- Developed training schedules and ensured proper placement of key personal for large scale operations
Education
Bachelor of Business Administration - Business Management
University of Maryland Global Campus
Hyattsville, MD09-2025
John Barrows sales training -
03.2024
Salesforce Administrator training -
Marine Corps Communications Training Center
03.2024
Microsoft Azure -
12.2023
Cloud -
10.2023
Skills
- Organizational development
- Staff development
- Data analytics
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship building
- Leadership training and development
- Leadership development
- Project management
Websites
Community Service
- Volunteer, Marine Corps Community Services, 08/01/23, Current, Recently nominated to be Chairman of the Parent advisory board - Within two months, there has been an increase of 80% participation due to my efforts
- Volunteer, Marine Corps Community Services, 08/01/22, Current, Offer Photography for events
- Volunteer, i9 Sports Coach for peewee flag football, 03/16/23, Present
Training
- Security Plus, Communications training center, 09/01/21
- Network Supervisor course, Communications training center, 08/01/18
- Communications training instructor, 07/01/18
- Senior leader development program, Marine Corps Institute, 11/01/17
- Telecommunications systems Chief course, Marine Corps Institute, 08/01/17
- Lean Six Sigma, Coastal Carolina University, 08/01/16
- Leader development program, Marine Corps Institute, 09/01/13
- Resident instructor for Junior level leadership development course, 10/01/11
Professional Highlights
- 15+ years experience in management and training
- Lean Six Sigma
- Secret security clearance
- Ability to make independent decisions in stressful situations
- Strong interpersonal skills
- Cloud +
- Microsoft Azure
- Salesforce training
- Excellent written and verbal communication skills
- Attentive to detail
- Successful in learning and comprehending new systems and methods
- Advise employees on career development
- Coordinate section training events to deconflict with company events
- John Burrows sales training
- Proficient in the use Microsoft Word, Excel and Power Point
Timeline
Business Development Representative
Insight Assurance
04.2024 - 02.2025
Personnel Manager/Computer Network Supervisor
United States Marine Corps
05.2018 - 04.2024
Computer and information systems manager
United States Marine Corps
05.2015 - 04.2018
Telecommunications systems supervisor
United States Marine Corps
07.2009 - 03.2015
John Barrows sales training -
Microsoft Azure -
Cloud -
Bachelor of Business Administration - Business Management
University of Maryland Global Campus
Salesforce Administrator training -
Marine Corps Communications Training Center
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