Brett Hughes
North Charleston,SC
Summary
Dynamic professional with established expertise at Gainesville Physical Therapy, specializing in patient education and customer support.
Overview
10
10
years of professional experience
Work History
Owner
Palmetto Southern Services
01.2021 - Current
- Adept in customer support, resolving inquiries, mitigating issues, and achieving high customer satisfaction through strong communication and problem-solving skills.
- Follow established safety procedures and guidelines.
- Operated a multifaceted cleaning and handyman enterprise, maintaining exceptional service standards.
Office Manager
Gainesville Physical Therapy
01.2018 - 01.2021
- Administered therapeutic modalities, including ultrasound and E-stim, to enhance patient recovery.
- Educated patients on stretching and strengthening exercises to promote rehabilitation.
- Managed social media platforms, including Google, Yelp, Facebook, and Instagram.
- Facilitated meetings with medical offices to foster professional relationships.
- Maintained communication between billing company and insurance providers for efficient operations.
- Oversaw co-pays, co-insurance, and patient billing processes to ensure accuracy.
- Supervised staff, enforced company policies, and maintained workplace standards.
- Verified member benefits and eligibility for healthcare services.
Head Chiropractic Therapist Assistant
Haymarket Chiropractic and Rehabilitation
01.2016 - 01.2018
- Maintained patient flow in a high-traffic chiropractic office.
- Administered ultrasound and E-stimulation therapies to enhance treatment outcomes.
- Educated patients on stretches and strengthening exercises to promote recovery.
- Executed administrative tasks including screening calls, scheduling appointments, and processing payments.
Education
Internship - 2200 Hour Program
Johnson City Chiropractic Clinic
01.2016
Business Administration - Communication Studies
East Tennessee State University
01.2015
High School -
Kettle Run High School
01.2012
Skills
- Customer relationship management
- Patient education
- Effective communication
- Problem solving
- Time management
- Project management
- Relationship building
- Business administration
- Client engagement optimization
References
- Kenneth P. May, DC, Chiropractic Physician, Sport and Spine Rehab, 540-270-0239
- Holly Moriarty, DC, DACBSP, Haymarket Chiropractic and Rehabilitation, 703-675-7179
- Kathy Bingham, Senior Sales and Operations Analyst, Intrepid, 865-803-7790
- Christina Trypanis, DPT, MSPT, Gainesville Physical Therapy, 571-437-8776
Timeline
Owner
Palmetto Southern Services
01.2021 - Current
Office Manager
Gainesville Physical Therapy
01.2018 - 01.2021
Head Chiropractic Therapist Assistant
Haymarket Chiropractic and Rehabilitation
01.2016 - 01.2018
Internship - 2200 Hour Program
Johnson City Chiropractic Clinic
Business Administration - Communication Studies
East Tennessee State University
High School -
Kettle Run High School
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