Brett Huss
Middletown,DE
Summary
Proven leader and dedicated professional with a track record of enhancing customer satisfaction and streamlining operations at California Dreaming Restaurant and Bar. Skilled in cash handling and exceptional customer service, adept at resolving conflicts and improving team performance. Demonstrates a strong work ethic and guest engagement, achieving significant results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory
Newark, DE
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Associate
Price Toyota
New Castle, DE
10.2021 - 05.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Gave customers a personalized, low pressure experience while making one of the biggest purchases of their lives.
Server
Hall's Chop House
Nexton, SC
06.2020 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Keeping a goal oriented mindset of exceeding guests expectations.
Manager
California Dreaming Restaurant and Bar
Charleston, SC
03.2017 - 06.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Appoquinimink High School
Middletown, DE06.2012
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Cash Handling
- Guest Engagement
Timeline
Sales Associate
Price Toyota
10.2021 - 05.2023
Server
The Cheesecake Factory
04.2021 - Current
Server
Hall's Chop House
06.2020 - 12.2020
Manager
California Dreaming Restaurant and Bar
03.2017 - 06.2020
High School Diploma -
Appoquinimink High School