Brett J. Fancy
Las Vegas,NV
Overview
30
30
years of professional experience
Work History
Asset Protection Investigator
Walmart
Biddeford, Maine
10.2023 - Current
- Secure and safeguard the Facility and surrounding areas by observing and communicating suspicious activity, assisting with CCTV operations, investigations, apprehensions, maintaining paperwork, logs, and appropriately executing emergency response procedures. Maintain safety of Facility by following all safety standards, procedures, conducting audits, and guidelines including conducting safety sweeps.
Customer Service Representative
Charter Communications
Portland, Maine
06.2020 - 10.2023
- Customer service role troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts. Problem solving by multitasking to repair a variety of services and equipment issues. Utilize patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Asset Protection Coordinator
Hannaford
Belfast, Maine
07.2019 - 05.2020
- Surveillance of customers looking for unauthorized taking of products using CCTV. Made apprehensions when theft occurred and worked directly with local law enforcement for prosecution. Attended court as material witness and provided video documentation as needed. Performed monthly pharmacy audits as well as quarterly store audits providing security feedback.
Senior Sales Representative
Bank of America
Belfast, Maine
05.2018 - 06.2019
- Listen to client needs and understand which product or services will work best for the client throughout the relationship while providing an exceptional client experience. Review each account to look for opportunities to strengthen the relationship.
General Contractor
Seattle, Washington
04.2017 - 05.2018
- Supervised all aspects of home rehabilitation including the purchasing of materials, scheduling of subcontractors, and sale of properties.
- Self Employed
Reimbursement Accountant
Maine Health
05.2016 - 04.2017
- Tracked and recorded MaineCare and BCBS claim payments and analyzed EOBs for accuracy. Recorded reimbursement payments for Rite Aid and Walgreens prescriptions. Other responsibilities included tracking square footage changes and budget analysis.
Reimbursement Specialist
State of Maine, DHHS
10.2015 - 04.2016
- Worked with providers throughout the State of Maine to recoup overpayments of MaineCare distributions. Responsibilities included making payment arrangements with a portfolio of 60 million dollars, submission of the revenue cycle for the State of Maine, forecasting collections, issuing refunds, tracking/posting payments, review of cost reports, and budget analysis.
Customer Service Center Analyst/Operations Management
Athena Health
Belfast, Maine
09.2013 - 10.2015
- Client support for an electronic medical and billing records system. Responsibilities as a CSC Analyst included assistance with claim submissions/corrections, scheduling, collections, payment posting, meaningful use, research of medical and billing issues and workflow improvements to maximize profits more efficiently for medical practices.
Trainer/Coach
T-Mobile
Oakland, Maine
11.2005 - 06.2013
- Manager of a team of customer service representatives responsible for staff training, goal achievement, incentives, promotions, terminations, and performance reviews. I served as a trainer for all new employees and executed continuing education classes. I was part of the team that developed the original training content of the sales program for T-Mobile USA. I was also part of a team that trained 19 call centers across the country in sales.
Manager, Collections, Credit Analyst, Risk Management, Trainer
MBNA America
Belfast, Maine
03.1997 - 11.2005
- Managed teams in collections by providing feedback and recognition to attain collections goals. Provided continuing education for employees and evaluated risk to the bank by analyzing credit utilization and interviewing customers.
Education
Bachelor of Science - Business Administration
Husson University
Skills
- Video monitoring
- Physical security
- Incident reporting
- Access control
- Investigative techniques
- Interviewing techniques
- Asset recovery
- Video surveillance proficiency
- Wicklander trained
Timeline
Asset Protection Investigator
Walmart
10.2023 - Current
Customer Service Representative
Charter Communications
06.2020 - 10.2023
Asset Protection Coordinator
Hannaford
07.2019 - 05.2020
Senior Sales Representative
Bank of America
05.2018 - 06.2019
General Contractor
04.2017 - 05.2018
Reimbursement Accountant
Maine Health
05.2016 - 04.2017
Reimbursement Specialist
State of Maine, DHHS
10.2015 - 04.2016
Customer Service Center Analyst/Operations Management
Athena Health
09.2013 - 10.2015
Trainer/Coach
T-Mobile
11.2005 - 06.2013
Manager, Collections, Credit Analyst, Risk Management, Trainer
MBNA America
03.1997 - 11.2005
Bachelor of Science - Business Administration
Husson University