Brett McDonough
Concord,NH
Summary
Dynamic hospitality professional with a proven track record at Homestead Restaurant & Tavern, excelling in customer service and problem-solving. Recognized for enhancing guest experiences through effective communication and multitasking. Skilled in payment processing and maintaining cleanliness, fostering a welcoming environment that drives repeat business and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Server
Homestead Restaurant & Tavern
Bristol, NH
01.2020 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu item recommendations to enhance guest experience.
- Processed orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and utensils.
- Adapted quickly to changing customer demands during peak hours.
- Trained new team members on service protocols and restaurant standards.
- Resolved guest complaints effectively, ensuring satisfaction and repeat business.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Bartender
Fratello‘s Italian Grill
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to synchronize food and drink service, improving overall efficiency.
- Assisted in training new bartenders on menu offerings and service techniques to foster team development.
- Managed inventory levels by tracking stock usage and placing orders as needed for optimal supply flow.
- Provided exceptional customer service by engaging patrons, responding to inquiries, and resolving issues promptly.
- Developed signature drink specials that aligned with seasonal promotions, boosting customer interest and sales.
- Implemented efficient bar workflows that reduced wait times during peak hours, enhancing patron satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trucker
Blue Box Portable Storage
Bristol, NH
- Operated various truck types for efficient delivery of portable storage units.
- Ensured compliance with safety regulations during transportation and handling of materials.
- Conducted routine vehicle inspections to maintain operational safety and reliability.
- Managed loading and unloading processes, optimizing space utilization in cargo areas.
- Monitored traffic conditions to determine optimal routes, enhancing delivery efficiency.
- Maintained accurate logs of hours driven, miles traveled, and fuel consumption for reporting purposes.
- Upheld a clean driving record throughout employment tenure through diligent attention to speed limits, road signs, and defensive driving practices.
- Collaborated with dispatchers to optimize route planning, resulting in reduced travel time and heightened customer satisfaction.
Truck Driver Helper
New Hampshire Distributors
Concord, NH
05.2025 - 08.2025
- Assisted drivers in loading and unloading cargo, ensuring safe handling of materials.
- Maintained cleanliness and organization of truck interiors and loading areas for operational efficiency.
- Followed safety protocols during transportation to minimize risks and ensure compliance.
- Supported route planning by providing accurate information on delivery locations and schedules.
- Collaborated with team members to streamline loading processes, enhancing overall productivity.
- Adapted quickly to changing schedules and delivery requirements, demonstrating flexibility in operations.
- Conducted routine inspections of equipment and tools to ensure functionality and safety standards were met.
Education
Business Administration And Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Concord High School
Concord, NH05.2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Hospitality service expertise
Timeline
Truck Driver Helper
New Hampshire Distributors
05.2025 - 08.2025
Server
Homestead Restaurant & Tavern
01.2020 - Current
Bartender
Fratello‘s Italian Grill
Trucker
Blue Box Portable Storage
Business Administration And Management
Southern New Hampshire University
High School Diploma -
Concord High School