Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brett Rice

Milwaukee,WI

Summary

Im a Guest Service Leader with a proven track record in guest relations, delegation, and complaint resolution. Committed to enhancing customer satisfaction through effective team management and clear communication.

Overview

11
11
years of professional experience

Work History

Guest Service Leader

Kwik Trip
5040 W Rawson Ave, Franklin, WI 53132
07.2021 - Current

As a GSL we Delegate tasks to our associates,. We set priorities, and keep the team focused on daily goals. We handle customer complaints , and make it right if possible to set a example for co workers and to keep customer satisfaction.

Associate

Winter Services
2100 S 116th St, West Allis, WI 53227
01.2017 - 03.2022

Snow removal company , where we seasonally go to job sites with various equipment , and remove snow for them , salt , and work 18 to 48 hours keeping it clear

Customer Services Manager

Wal-Mart Supercenter
3355 S 27th St, Milwaukee, WI
04.2015 - 06.2021

-As a CSM we Oversee cashiers, self-checkouts, customer pickup , return desks , and money center for good customer flow. -We money manage by Prepare registers for daily opening and closing, audit drawer accuracy, and supply cashiers with change

Education

No Degree - Nursing

MATC
Downtown Milwauke WI

High School Diploma -

Oak Creek High School
Oak Creek, WI
06-2011

Skills

  • Exceptional communication
  • Delegation and supervision
  • Guest relations
  • Complaint handling

Timeline

Guest Service Leader

Kwik Trip
07.2021 - Current

Associate

Winter Services
01.2017 - 03.2022

Customer Services Manager

Wal-Mart Supercenter
04.2015 - 06.2021

No Degree - Nursing

MATC

High School Diploma -

Oak Creek High School