Brett Seversen
Summary
Accomplished Service Director in Automotive Industry since 1984, delivering operational efficiency and quality control. Skilled in vehicle diagnostics and staff training, with a focus on enhancing customer satisfaction and service outcomes.
Overview
8
8
years of professional experience
Work History
Service Director
West Point Lincoln
Houston
12.2020 - Current
- Managed daily operations of automotive service department to ensure efficiency.
- Oversaw team performance, maintaining high service standards and productivity.
- Trained and mentored staff on best practices and operational procedures.
- Developed customer relationships to enhance overall service experience.
- Implemented quality control measures to improve service delivery outcomes.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Analyzed repair orders to identify trends in vehicle issues and costs.
- Conducted performance appraisals for staff, providing actionable feedback for improvement.
Service Advisor
Mancuso Crossroads H-D
Houston
02.2018 - 12.2020
- Assisted customers in selecting motorcycles and accessories to meet specific needs.
- Coordinated service appointments and maintained accurate customer records to support seamless service operations.
- Explained service processes and pricing to customers with clarity.
- Collaborated with technicians to ensure timely completion of service requests.
- Fostered positive customer relationships through attentive service and personalized interactions.
- Conducted follow-up communications post-service to verify customer satisfaction.
Education
Some College (No Degree) - Business
Prairie View A&M University
Prairie View, TXSkills
- Service management
- Customer relationship management
- Quality control
- Operational efficiency
- Technical training
- Team leadership
Affiliations
- Special Olympics Coach and Volunteer
Accomplishments
- Medallion Elite, QC Professionals, ASE, E2 Excellence, and GM Mark of Excellence.
- Created and implemented 5-day Service Dept training agenda for major DMS provider
Timeline
Service Director
West Point Lincoln
12.2020 - Current
Service Advisor
Mancuso Crossroads H-D
02.2018 - 12.2020
Some College (No Degree) - Business
Prairie View A&M University