Brett Simon
Portland,MI
Summary
Experienced Service Manager with a proven track record at Hutson Inc., excelling in team leadership and customer relations. Successfully transformed customer complaints into loyal clients while enhancing service quality. Skilled in work planning and prioritization, I foster a safe environment and ensure high-quality project completion through effective communication and training.
Overview
20
20
years of professional experience
Work History
Service Manager
Hutson Inc.
Portland, MI
02.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Technician
Hutson Inc.
Portland, MI
04.2005 - 02.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Education
Associate of Applied Science - Diesel Technology
Owens Community College
Perrysburg, OHSkills
- Positive attitude
- Team leadership
- Problem-solving
- Multitasking and organization
- Work Planning and Prioritization
- Service quality management
Timeline
Service Manager
Hutson Inc.
02.2017 - Current
Service Technician
Hutson Inc.
04.2005 - 02.2017
Associate of Applied Science - Diesel Technology
Owens Community College